RETURNS / EXCHAGE
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We have a 15-day exchange policy, which means you have 15 days after receiving your item to request for an exchange.
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can email us at info@thememsahib.com with the Order ID, reason of the exchange and photo proof of the product for verification. Please note that return product will need to be sent to the following address:
Aansaa, 6th cross, Lower Palace Orchids, behind shell petrol pump, Sadashiva Nagar, Bangalore – 560003
If your exchange is accepted, we’ll send you a return & exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return questions at info@thememsahib.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Kindly note, the products once purchased are eligible only for an exchange of similar value. Kindly refer above “Exchange” section for more details
Contact Information
Questions about the refund policy should be sent to us at info@thememsahib.com
Our contact information is posted below:
Business/organization Name: Memsahib Retail (OPC) Pvt Ltd
Address: Aansaa, 6th cross, Lower Palace Orchids, behind shell petrol pump, Sadashiva Nagar, Bangalore – 560003
Email: info@thememsahib.com
Phone: +91 80883 36741